How to cancel or reschedule: Call or text (262) 235-3420 as early as you can. The sooner I know, the more flexible I can be.
All services (training, dog walks, hikes, drop in visits, and daycare)
- Cancel or reschedule with at least 24 hours notice at no charge.
- Less than 24 hours notice: 50% of the service fee.
- No show, or no access to your pet at the scheduled time: full service fee.
In home boarding and Board and Train
- Cancel or reschedule with at least 72 hours notice at no charge.
- Less than 72 hours notice: 50% of the booking fee.
- Same day cancellation or no show: full booking charged, since the dates were reserved for your pet and turned away from others.
Illness, emergencies, and weather
- If your pet is sick or injured, please tell me right away. For everyone's safety, sick animals cannot be boarded or in group settings, and I will reschedule or credit you where I can.
- If I ever have to cancel (my own illness, an emergency, or unsafe weather for a hike), you choose a full refund or a rescheduled time.
When I may decline or end a service
- I reserve the right to decline or end a service if a pet behaves in a way that makes care unsafe, if there is a health or safety concern, or if the situation is significantly different from what was described at booking. In those cases I refund any unused, prepaid portion.
Refunds
- Issued by your original payment method within 5 business days. A credit toward future services is available instead if you prefer.